All of our t-shirts & mugs are printed and shipped by Printful, a California based printing company.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
You can get in contact with us at firstname.lastname@example.org, please note for any damages/misprints/defective items we do require photographic evidence to provide to our supplier.
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week’s time! We will require photos of the damaged items to be sent to us alongside your order number to email@example.com, we will see what can be done from there.
If you’re unhappy with the size you’ve received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it’s possible that the garment was mislabelled. Let us know and we’ll get you sorted out.
If you’d like a different size, get in touch with us at firstname.lastname@example.org and we’ll let you know what your next steps are.
ORDER NEVER ARRIVED:
If your order didn’t end up arriving, be sure to let us know!
First check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, though we’d be happy to send you another order to the correct address, it will have to be at your cost.
If the shipping address was correct, get in touch with us at email@example.com noting your order number. We’ll see what can be done.
Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself.
RETURNED BY CUSTOMER:
We do not refund orders for buyer’s remorse or for wrong orders being placed. Examples of wrong orders are, but not limited to: wrong size, item, color, etc. Size exchanges are not offered.
Estimated shipping delivery times for t shirts & mugs:
USA: 3-5 business days
Canada: 5-10 business days
World: 10-20 business days
International shipments may incur customs fees. For each country the customs policy is different, and the fee is usually based on a variety of factors like weight, value, and size.
We do not take responsibility for customs fees.