Privacy Policy

Date Effective: May 24, 2018

Tech My Life Up (“Tech My Life Up”) operates techmylifeup.com and may operate other websites. It is Tech My Life Up policy to respect your privacy regarding any information we may collect while operating our websites.

Website Visitors

Like most website operators, Tech My Life Up collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Tech My Life Up purpose in collecting non-personally identifying information is to better understand how Tech My Life Up visitors use its website.

Tech My Life Up also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on techmylifeup.com. Tech My Life Up only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Comments

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service called Akismet. Akismet may use the commenter’s IP address, user agent, referrer, and Site URL (along with other information directly provided by the commenter such as their name, username, email address, and the comment itself).

Embedded content from other websites

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Gathering of Personally-Identifying Information

Certain visitors to Tech My Life Up websites choose to interact with Tech My Life Up in ways that require Tech My Life Up to gather personally-identifying information. The amount and type of information that Tech My Life Up gathers depends on the nature of the interaction.

Tech My Life Up does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities such as commenting.

Google Analytics

We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website.

Google’s privacy policy is available at: https://www.google.com/policies/privacy/

Facebook Pixel

We use Facebook pixel to analyze the use of our website. The Facebook pixel is an analytics tool that helps us measure the effectiveness of our Facebook advertising. We use the Facebook pixel to understand the actions people are taking on our website and reach audiences that we care about.

TrackMesh

Tech My Life Up makes use of Trackmesh for optimised delivery of our advertising. No personal information is collected, IPs are not collected.

Jetpack

WordPress.com Stats

Tech My Life Up makes use of wordpress.com stats to analyse the use of our website. We track post and page views, outbound link clicks, referring URLs and search engine terms, and country. The IP address, WordPress.com user ID (if logged in), WordPress.com username (if logged in), user agent, visiting URL, referring URL, timestamp of event, browser language, country code is collected.

Protect

In order to check login activity and potentially block fraudulent attempts, the following information is used: attempting user’s IP address, attempting user’s email address/username (i.e. according to the value they were attempting to use during the login process), and all IP-related HTTP headers attached to the attempting user.

Retargeting

From time to time, Tech My Life Up may engage in remarketing efforts with third-party companies, such as Google, Facebook, or Instagram, in order to market Tech My Life Up. These companies use cookies to serve ads based on someone’s past visits to Tech My Life Up.

CDN

Tech My Life Up makes use of BunnyCDN (Content Delivery Network) to optimise file delivery.  We may use BunnyCDN to gather and temporarily store visitor log information such as anonymised IP, web address, country code and user agent for the purpose of analyzing, processing, testing and security. For more information visit their privacy policy: https://bunnycdn.com/privacy

Hotjar

Tech My Life Up from time to time makes use of a software called Hotjar. Hotjar’s privacy policy explains in detail how Hotjar is used.

This information is automatically collected while a visitor navigates and interacts with certain pages. The sole purpose of collecting this information is to improve the user experience. Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user.

Through the Hotjar tracking code embedded on our website, the information collected includes:

Device-specific data

The following information may be collected through your device and browser:

  • your device’s IP address (collected and stored in an anonymized format)
  • device screen size
  • Device type (unique device identifiers) and bowser information
  • geographic location (country only)
  • preferred language used to display the webpage

User interactions

  • Mouse events (movements, location and clicks)

Referring Domain

  • pages visited
  • geographic location (country only)
  • preferred language used to display the webpage
  • date and time when website pages were accessed

You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.

Contact Form

If you use our contact form to contact us, we collect your name, email address, subject and the content of the email. This email is first emailed to Gmail before being forwarded to our help desk provider, Zendesk (https://www.zendesk.com/company/customers-partners/privacy-policy/). All contact requests are kept indefinitely to help aid any future requests.

Protection of Certain Personally-Identifying Information

Tech My Life Up discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Tech My Life Up behalf or to provide services available at Tech My Life Up websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Tech My Life Up websites, you consent to the transfer of such information to them.

Tech My Life Up will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Tech My Life Up discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Tech My Life Up believes in good faith that disclosure is reasonably necessary to protect the property or rights of Tech My Life Up, third parties or the public at large.

Cookies

A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Tech My Life Up uses cookies to help Tech My Life Up identify and track visitors, their usage of Tech My Life Up website, and their website access preferences. Tech My Life Up visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Tech My Life Up websites, with the drawback that certain features of Tech My Life Up websites may not function properly without the aid of cookies.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comm

To summarise, we use cookies for the following purposes:

(a) Authentication: We use cookies to identify you when you visit our website and as you navigate our website;

(b) Email: We use cookies to help us to send relevant emails to users who have subscribed to our email list;

(c) Security: We use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(d) Advertising: We use cookies to help us to display advertisements that will be relevant to you; and

(e) Analysis: We use cookies to help us to analyze the use and performance of our website and services. These cookies will last for up to one year.

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can, however, obtain up-to-date information about blocking and deleting cookies via these links:

Business Transfers

If Tech My Life Up, or substantially all of its assets, were acquired, or in the unlikely event that Tech My Life Up goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Tech My Life Up may continue to use your personal information as set forth in this policy.

Email

On Tech My Life Up, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels and links. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows Tech My Life Up to adapt the content of future newsletters to the interests of the user. This behaviour will not be passed on to third parties and is only collected by our email processor, Active Campaign.

WooCommerce

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

Who has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfil orders, process refunds and support you.

Purchases

We may process information relating to transactions, including purchases of goods and services, that you enter into our system. The Transactional Data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. Payment processing for Tech My Life Up is handled by our payment services providers, PayPal and Stripe. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://www.paypal.com/us/webapps/mpp/ua/privacy-full and https://stripe.com/privacy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Tech My Life Up and does not cover the use of cookies by any advertisers.

International Transfers

Tech My Life Up may transfer and process Customer Data anywhere in the world where Tech My Life Up or its Sub-processors maintain data processing operations. Tech My Life Up shall at all times provide an adequate level of protection for the Customer Data processed, in accordance with the requirements of Data Protection Laws.

Data Retention

Generally, data is retained until it is no longer useful. For example, we keep the web server logs that record information about a visitor to Tech My Life Up website, such as the visitor’s IP address, browser type, and operating system, for approximately 30 days. We retain the logs for this period of time in order to, among other things, investigate issues if something goes wrong on one of our websites.

What rights you have over your data

If you have an account on Tech My Life Up, or have left comments, signed up to our email list, purchased a product, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  • Request access to your personal data;
  • Request correction or deletion of your personal data;
  • Object to our use and processing of your personal data;
  • Request that we limit our use and processing of your personal data; and
  • Request portability of your personal data.

You can usually access, correct, or delete your personal data using your account settings and tools that we offer, but if you aren’t able to do that, or you would like to contact us about one of the other rights, scroll down to contact us.

EU individuals also have the right to make a complaint to a government supervisory authority.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

To enhance security, Tech My Life Up use of security settings such as two-step authentication (When Available). We also make use of randomized complicated passwords.

Privacy Policy Changes

Although most changes are likely to be minor, Tech My Life Up may change its Privacy Policy from time to time, and in Tech My Life Up sole discretion. Tech My Life Up encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a Tech My Life Up.com account, you might also receive an alert informing you of these changes. Your continued use of Tech My Life Up after any change in this Privacy Policy will constitute your acceptance of such change.

Contact

If you have any questions about this Privacy Policy or the practices of Tech My Life Up, please contact us at support@techmylifeup.com

Tech My Life Up Sub Processors

Tech My Life Up currently uses the following sub processors

Sub ProcessorService ProvidedURL
OVHServer Providerhttps://www.ovh.com
AzureBackupshttps://azure.microsoft.com
BunnyCDNContent Deliveryhttps://bunnycdn.com/
CloudflareDNS Providerhttps://www.cloudflare.com/
GmailEmailhttps://mail.google.com
ActiveCampaignEmailhttps://www.activecampaign.com/
AkismetSpam Protectionhttps://akismet.com/
Google AdSenseAdvertisinghttps://www.google.com/intl/en/adsense/start/
TrackMeshAdvertisinghttps://trackmesh.com/
FacebookAnalyticshttps://facebook.com
HotjarAnalyticshttps://www.hotjar.com/
Google AnalyticsAnalyticshttps://analytics.google.com
WordPress.comAnalytics & Brute Force Protectionhttps://wordpress.com
SlackNotificationshttps://slack.com/
ZendeskHelp Desk Softwarehttps://www.zendesk.com/
PaypalPayment Providerhttps://www.paypal.com/
StripePayment Providerhttps://stripe.com/

 

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